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The multinational shipping company enlisted LLMs to automate customer message responses, reducing agent handle time and paving the way for genAI use across the enterprise.
Getting your team to accept, and even embrace, change is vital for IT success. IT leaders who have mastered the art of leading through change share their advice on this essential leadership skill.
The longtime CIO, now driving a reinvention of Xerox, emphasizes three critical capabilities CIOs must harness to steer their companies through their own evolutions.
Democratization at the rail tech division of Siemens has been the catalyst to automate more than 700 processes since 2017.
Aware of the correlation between energy and financial poverty, Savannah Energy is helping to generate clean, competitively priced electricity across Africa by integrating its old systems into one cloud-based platform.
Nuria Fuentes, CIO and head of systems and digital transformation at Spanish facilities management company Ingesan, details how the company implements AI in its HR procedures through its Empath-IA project.
Now with the benefit of hindsight, organizations are more aware of moving cautiously to ensure gen AI delivers rather than disappoints.
Every IT leader will experience being out of work at some point in their career. How you approach this transitionary period will have a profound impact on the trajectory of your career.
The troubled IT service provider could net up to $1 billion from the sale, meeting most of its financing needs for the next year.
Data challenges, tech debt, and talent shortages are among the issues that can derail your IT org’s work on high-value initiatives. Here’s how some CIOs are addressing them.
On the heels of its Neustar acquisition, the consumer credit reporting agency seeks to give customers access to its troves of consumer data to fuel next-generation services through solutions platform OneTru.
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