News

Global managed services to grow in 2024 as enterprise IT spending rises

Several mega deals with TCV of more than $500 million have already been signed in the first quarter of 2024, of which 15% of TCV is from AI-related deals.

By Gyana Swain

Apr 23, 2024 4 mins

IT Management Managed IT Services

Time to digitize all landlines, once and for all (of us)

Modernizing telecommunications should be part of the national infrastructure transformation.

By Ed Fox

Apr 22, 2024 3 mins

Digital Transformation Telecommunications

Secrets of business-driven IT orgs

CIOs are transforming their tech organizations to deliver business value and new revenue streams by reshaping culture, processes, and team constructions — all while instilling a business-first mindset in all things IT.

By Mary K. Pratt

Apr 22, 2024 11 mins

Business IT Alignment IT Leadership IT Strategy

VMware customers take wait-and-see approach amid Broadcom changes

Controversial VMware moves by Broadcom, including revamped licensing terms, have raised many questions, but customers by and large are still evaluating the impact the acquisition will have on their IT strategies and budgets.

By Grant Gross

Apr 22, 2024 6 mins

IT Strategy Technology Industry VMware

Salesforce-Informatica acquisition talks fall through: Report

The two companies, reportedly, couldn’t agree on the terms of the deal.

By Anirban Ghoshal

Apr 22, 2024 3 mins

Salesforce.com Technology Industry

How Southwest’s CIO modernized the airline through turbulence

Thrown into the deep end as CIO, Lauren Woods drew on her transformation experience and a leadership style rooted in authenticity and courage to help get the airline back on course.

By Sarah White

Apr 19, 2024 9 mins

Digital Transformation IT Leadership Travel and Hospitality Industry

Travelex leverages cloud-based customer data platform to boost retention

International prepaid travel cards are a great resource for travellers that offer improved safety and locked-in rates, and make it easier to calculate foreign currencies. Here, Hans van der Waal, Travelex’s global IT director, explains how the

By Joanne Carew

Apr 19, 2024 4 mins

CIO ICT Partners Travel and Hospitality Industry

Generative AI gold rush drives IT spending — with payoff in question

Worldwide IT spending should grow by 8% this year, with AI hype and COVID-era device replacements helping to push the spending numbers up, Gartner predicts.

By Grant Gross

Apr 19, 2024 5 mins

Budgeting Generative AI

CIOs not entirely sold on generative AI copilots

Microsoft and other vendors are touting the productivity gains their enterprise AI assistants can help achieve. Not all IT leaders are convinced the return on investment is there yet.

By Grant Gross

Apr 18, 2024 7 mins

Budgeting Generative AI Technology Industry

Persán embraces Industry 5.0 to manage organizational assets

With three factories in Europe, the Spanish household product manufacturer began its transformation process years ago with the aim of moving to a more dynamic model, capable of producing in any location.

By Nuria Cordón

Apr 18, 2024 8 mins

CIO Data Quality Digital Transformation

Oracle to invest $8 billion in Japan through 2034

The investment spread across a period of 10 years will see the public cloud service provider expand its cloud infrastructure footprint in the country to meet the growing demand for AI-based workloads.

By Anirban Ghoshal

Apr 18, 2024 2 mins

Artificial Intelligence Cloud Computing Oracle

Certinia bakes AI into its latest professional services updates

The Salesforce-based ERP and professional services software provider has integrated generative AI to streamline the estimation process and ‘de-risk’ new projects.

By Jon Gold

Apr 17, 2024 4 mins

ERP Systems Professional Services

Will enterprises soon keep their best gen AI use cases under wraps?

While organizations from virtually every industry have publicly disclosed the ways they use generative AI to produce measurable benefits, they might not be so forthcoming in the future.

By Pat Brans

Apr 17, 2024 9 mins

CIO Digital Transformation Generative AI

Subscription economy defies economic headwinds, fuels recurring growth

Despite a general slowdown in growth in the SaaS domain, companies leveraging consumption-based models, indicating a shift toward more flexible and customer-aligned pricing strategies.

By Sandeep Budki

Apr 17, 2024 5 mins

IT Management SaaS

Decoding Salesforce’s plausible $11 billion bid to acquire Informatica

If the deal goes through, analysts claim that it would not only mean consolidation in the iPaaS market but also a new revenue source for Salesforce.

By Anirban Ghoshal

Apr 17, 2024 7 mins

Enterprise Applications Salesforce.com

Generative AI sparks family business renaissance: PwC report

A whopping 73% of NextGen leaders acknowledged that GenAI is a powerful force for transformation and has the potential to reshape business operations and drive innovation.

By Gyana Swain

Apr 16, 2024 5 mins

Generative AI IT Leadership

Skills-first hiring has CIOs rethinking talent strategies

By focusing on skills over pedigree and incorporating training when onboarding, some IT leaders are filling open positions faster with talent honed for their needs. But the strategy is more nuanced than it may seem.

By Mary K. Pratt

Apr 16, 2024 9 mins

Hiring IT Skills IT Training

How to be the CIO every company wants

Taking on one of the most difficult C-level roles requires a broad spectrum of skills. Here’s a breakdown of what it takes — and the two areas where keen focus will unlock your ability to achieve the rest.

By Mary Shacklett

Apr 16, 2024 7 mins

Business IT Alignment CIO IT Leadership

State of the CIO, 2024: Change makers in the business spotlight

CIOs have arrived at a pivotal point in their evolution, taking command of enterprise strategy and cementing their status as full-fledged business leaders — a role they’ve long strived for.

By Beth Stackpole

Apr 15, 2024 16 mins

Business IT Alignment CIO IT Strategy

H&R Block answers tax questions using gen AI

H&R Block is leveraging generative AI to help customers as they prepare their taxes using the company’s products before today’s deadline.

By Thor Olavsrud

Apr 15, 2024 7 mins

CIO Generative AI Microsoft Azure

What is a managed service provider? Strategic outsourcing for IT services

MSPs are increasingly being turned to as strategic outsourcing partners that remotely manage or deliver IT services, thanks to talent and technologies most enterprises lack.

By Maria Korolov and CIO staff

Apr 15, 2024 13 mins

Managed Service Providers Outsourcing

AI poised to replace entry-level positions at large financial institutions

Financial services firms such as Goldman Sachs and Morgan Stanley are quietly testing AI tools that could leave CIOs delivering IT services to more bots and fewer employees.

By Elizabeth Montalbano

Apr 12, 2024 4 mins

Financial Services Industry Generative AI Robotic Process Automation

Tractor Supply enlists AI to deliver ‘legendary’ customer service

The rural lifestyle retailer has rolled out two AI-based IT projects to cut down time spent in checkout lines, send store employees where they’re needed, and provide immediate product information targeted to customers’ needs.

By Grant Gross

Apr 12, 2024 7 mins

CIO 100 Digital Transformation Retail Industry

Oracle makes its pitch for the enterprise cloud. Should CIOs listen?

Acquisitions, partnerships, and a focus on AI for Oracle-captive enterprises could make enterprise software vendor a compelling player in multicloud environments and specific verticals.

By Bob Violino

Apr 11, 2024 10 mins

IT Strategy Oracle Technology Industry

Black CIOs on the path to IT leadership

Howard University’s Tech Titans panel assembled six illustrious CIOs who shared their advice and experiences on the path to the C-suite. Here are their top takeaways for Black CIO aspirants.

By Sarah White

Apr 11, 2024 12 mins

Diversity and Inclusion IT Leadership

Is the power of people skills enough to keep gen AI in check?

As the explosive growth of generative AI frees technologists to take on more complex challenges, critical thinking, communication, business and domain knowledge, and leadership are increasingly becoming essential must-haves.

By Maria Korolov

Apr 10, 2024 15 mins

CIO Generative AI IT Skills

Canteen Australia’s pursuit of a greater good through tech

Cathy O'Sullivan, CIO editor-in-chief for APAC and host of CIO Leadership Live Australia, sat with Raul Caceres, executive director of operations at Canteen Australia to discuss how the non-profit has developed a donor prediction model, creates

By CIO staff

Apr 10, 2024 8 mins

CIO Generative AI Nonprofits

Seekr finds the AI computing power it needs in Intel’s cloud

By moving workloads to Intel Developer Cloud, the vendor of transparent AI models expects to see significant cost savings and performance bumps while accessing the latest AI chips Intel offers.

By Grant Gross

Apr 10, 2024 5 mins

Artificial Intelligence Intel Technology Industry

Atos staves off bankruptcy, casts wider net for refinancing

IT services company Atos has won a few months’ reprieve from its bankers, but still needs a long-term solution to its debt problems if it is to continue serving customers.

By Peter Sayer

Apr 9, 2024 5 mins

Managed IT Services Technology Industry

How Ipsos has digitally adapted to changing business needs

Since it began moving its panel surveys online in 2001, the multinational market research and consulting firm has been steadfast in embracing new technologies and methodologies to improve efficiency and value proposition for clients.

By Nuria Cordón

Apr 9, 2024 5 mins

CIO Data Quality Digital Transformation

Dairyland powers up for a generative AI edge

Under the leadership of CIO Nate Melby, the Midwestern utility has been an early mover in putting machine learning and LLMs to work to deliver safe, reliable, and affordable electricity to its members.

By Paula Rooney

Apr 9, 2024 7 mins

Artificial Intelligence Digital Transformation Utilities Industry

US proposes draft data privacy legislation

The draft legislation represents a concerted effort to establish a unified national standard for data privacy, addressing the fragmented regulatory framework created by a patchwork of state laws.

By Sandeep Budki

Apr 8, 2024 4 mins

Data Privacy Regulation

The C-suite is expanding — and IT leaders are stepping up

As testament to technology’s vitality to business, a new fleet of C-level roles is emerging, offering specialization in support of the CIO, while also redefining the CIO role of tomorrow.

By Esther Shein

Apr 8, 2024 12 mins

Business IT Alignment CIO IT Strategy

Sport analytics leverage AI and ML to improve the game

These three globally recognized organizations are using AI and machine learning to transform how players and coaches can not only extract but effectively wield valuable data to help achieve superior results.

By Thor Olavsrud

Apr 8, 2024 6 mins

CIO Data Quality Machine Learning

EU and US agree to chart common course on AI regulation

The two blocs agreed to collaborate on interoperable and international standards for safer AI.

By John Leyden

Apr 5, 2024 6 mins

Generative AI Government IT Governance

The complex patchwork of US AI regulation has already arrived

More than a dozen US states have passed laws covering AI use, with additional state legislatures debating regulations on the way. Here’s how emerging laws and mandates could impact CIOs’ AI strategies.

By Grant Gross

Apr 5, 2024 8 mins

Compliance Government Regulation

CBAP certification: A high-profile credential for business analysts

Is the Certified Business Analysis Professional a worthwhile cert to advance your BA career? Here we offer training and exam info, salary data, and more.

By Josh Fruhlinger

Apr 5, 2024 10 mins

Business Analyst Business Intelligence Certifications

Cisco-led consortium to spread AI expertise in the workforce

Group of major tech companies will first release a report on AI skilling in the workforce in advance of recommendations for reskilling strategies.

By Jon Gold

Apr 4, 2024 4 mins

Artificial Intelligence IT Skills Technology Industry

Amazon downsizes AWS in a fresh cost-cutting round

Hundreds of employees across AWS’ sales, marketing, and brick-and-mortar technology development teams will be affected.

By Sandeep Budki

Apr 4, 2024 3 mins

Amazon Web Services Technology Industry

The full-stack architect: A new lead role for crystalizing EA value

Walgreens’ Stephen Ma shares why fewer architects, with wider domain expertise, may close the gap between EA’s ethos and its perceived value proposition.

By Michael Bertha and Duke Dyksterhouse

Apr 4, 2024 8 mins

Enterprise Architecture

LA Public Defender CIO digitizes to divert people to programs, not prison

The LA Public Defender’s Office and its CIO have deployed modern technologies to level the scales of justice, offering a beacon of hope to those who can’t afford private legal representation.

By Paula Rooney

Apr 4, 2024 8 mins

CIO Cloud Architecture Generative AI

Amazon drops ‘just walk out’ technology at its US retail locations

Fully automated retail technology is going away in US-based Amazon Fresh stores, the company confirmed.

By Jon Gold

Apr 3, 2024 3 mins

Amazon.com Retail Industry

AI adoption accelerates as enterprise PoCs show productivity gains

CIOs are increasingly exploiting custom AI stacks and new features in line with business software to automate and streamline business processes — with a few caveats.

By Robert Mitchell

Apr 3, 2024 13 mins

CIO Generative AI ICT Partners

An IT leader’s mission to retrofit the tech foundation at Eon

As CIO of the German multinational electric utility company, Sebastian Weber reflects on how he’s helped modernize the IT function with a simple and mindful approach that’s also paving the way for the future.

By Andrea Koenig

Apr 3, 2024 4 mins

CIO Cloud Management Utilities Industry

6 hidden risks of IT automation

Automation is increasingly seen as a key IT strategy for competitive advantage, but pitfalls await those who fail to heed precautions.

By Bob Violino

Apr 2, 2024 10 mins

BPM Systems Build Automation Devops

Digital transformation’s fundamental change management mistake

Too often change management is treated as a post-DX add-on. Instead, drive change preemptively by injecting user-centric change practices into your digital development and delivery workflows.

By Isaac Sacolick

Apr 2, 2024 9 mins

Change Management Digital Transformation

US and UK sign agreement to test the safety of AI models

The agreement will see the UK’s new AI Safety Institute and its US counterpart collaborate to formulate a framework to test the safety of large language models.

By Anirban Ghoshal

Apr 2, 2024 3 mins

Artificial Intelligence Regulation

8 strategies for accelerating IT modernization

As the pressure to innovate increases, so too does the need to quickly modernize applications and infrastructure to ensure your business can capitalize on new opportunities as they arise.

By Mary K. Pratt

Apr 1, 2024 10 mins

Digital Transformation Enterprise Applications IT Strategy

Nvidia points to the future of AI hardware

CIOs with major AI ambitions will see value in the GPU maker’s new offerings: The new Blackwell hardware architecture and a software package to optimize inference for several popular AI models.

By Grant Gross

Apr 1, 2024 5 mins

CIO Generative AI Nvidia

Rocket Mortgage lays foundation for generative AI success

The US mortgage lender, which has a history making the most of machine learning and AI, is taking a model-agnostic approach to generative AI, boosted by a versatile data platform tuned for speed.

By Paula Rooney

Mar 29, 2024 7 mins

Artificial Intelligence Digital Transformation Generative AI