News

Building a data-driven culture for a sustainable tomorrow

How Brett Jenks and Rare built a global, data-driven culture to inspire community-led change and protect the most vulnerable ecosystems around the world.

By Brett Hurt

Jun 18, 2019

IT Strategy Technology Industry

How AI/ML is helping to eradicate poverty

In 2015, the UN Member States adopted a 2030 Sustainable Global Agenda. 17 aggressive objectives were recognized, of which the elimination of poverty was at the top. Since the SGA was created, ongoing gatherings of some of the foremost global AI and

By Robin Austin

Jun 18, 2019

Government IBM Technology Industry

Asset Management: A pain pill or a nice-to-have?

How relevant is IT Asset Management (ITAM) in the cloud era? What are the biggest problems it solves?

By Myles F. Suer

Jun 17, 2019

Asset Management Software IT Leadership

What it takes to provide best-in-class customer experience

By integrating marketing automation technology and customer contact center systems, companies get a 360-degree view of the customer experience (CX), allowing them to more easily improve it.

By Zeus Kerravala

Jun 17, 2019

Analytics Artificial Intelligence Digital Transformation

5 ways to kick-start your platform strategy

Data-driven business models often rely on building platforms that bring users and suppliers together in mutually beneficial ways. However, attracting your first customers to a platform that has little to offer can be a stumbling block for many compan

By Martin De Saulles

Jun 17, 2019

IT Strategy Technology Industry

United goes digital to ease overbooked-flight aggravation

The airline's Volunteer Solicitation Program leverages automation, data analytics, and gamification to boost customer satisfaction when flights are overbooked.

By Thor Olavsrud

Jun 17, 2019

BPM Systems CIO 100 Digital Transformation

9 effective team building activities to try this year

Whether you're trying to mend a broken team, make newcomers feel welcome or reward a high-performing team, finding the right team building activity is key. Here are 9 popular activities and why they work.

By Christina Wood

Jun 14, 2019

IT Leadership

How Salesforce’s Tableau acquisition will impact IT

The deal is good news for Salesforce.com users, less so for users of Tableau alone.

By Peter Sayer

Jun 13, 2019

Business Intelligence CRM Systems Data Visualization

7 tips for getting out of a bad vendor contract

When a seemingly sweet deal turns sour, it's time to prepare an exit strategy. Hereu2019s how to preserve essential business operations, your vendor relationship and your job.

By John Edwards

Jun 13, 2019

Budgeting IT Governance IT Strategy

Who will win the war for DMP?

The transition from brick and mortar retail to digital sales was a seismic change. Our data-driven world is on the verge of another, from CRM to data management platforms. Which platform will become the new industry standard?

By Danielle Sabrina

Jun 12, 2019

Adobe Systems Salesforce.com Technology Industry

Beate Uhse aims to personalize the online sex shop

Once Germanyu2019s largest erotic products retailer, Beate Uhse hopes to make a come-back with a privacy-sensitive approach to e-commerce personalization.rn

By Peter Sayer

Jun 12, 2019

Digital Transformation IT Leadership Retail Industry

RPA is poised for a big business break-out

Robotic process automation is driving efficiency at enterprises such as State Auto, Berry Appleman & Leiden, American Fidelity Assurance and other companies.

By Clint Boulton

Jun 12, 2019

BPM Systems Digital Transformation IT Strategy

Can crime be predicted with AI/ML?

US law enforcement believes they can and will be able to predict future crime events, proactively diffuse possible violent and criminal hotspots ahead of an actual criminal occurrence. Although in its infancy within law enforcement, AI/ML for crime d

By Robin Austin

Jun 11, 2019

Machine Learning Markets Technology Industry

All change isn’t the same

Change is change, right? Not exactly. The interaction of speed and predictability make your leadership role more important than ever. Read on to find out how change is changing and how you can help your team flourish in its face.

By Randy Pennington

Jun 11, 2019

Change Management IT Leadership IT Strategy

Unlocking innovation: Tips for transforming a risk-averse IT culture

A new book from Deloitte and MIT Sloan Management Review offers insights on how to cultivate a culture of innovation.

By Sharon Florentine

Jun 11, 2019

Digital Transformation IT Leadership Innovation

CIOs must play a key role in ecosystem strategies

Ecosystems have evolved as a method to bring new digital capabilities, among others, to businesses. As such, CIOs should have a strategic role in developing them.

By Abizer Rangwala, Diana Bersohn

Jun 10, 2019

C-Suite CIO Digital Transformation

IT as a product: Secrets of successful launches

To improve efficiency and user outcomes, organizations are jettisoning IT projects in favor of an agile, product-based approach to delivery IT services. IT leaders share their hard-earned tips on making it work.

By Mary K. Pratt

Jun 10, 2019

Agile Development IT Strategy Project Management

Mastercard braces for retail’s AI-fueled future

Hyperpersonalized and machine-to-machine commerce driven by 5G, IoT and AI will reshape retail as we know it , says Jorn Lambert, the companyu2019s executive vice president of digital solutions.

By Clint Boulton

Jun 10, 2019

Artificial Intelligence Financial Services Industry Retail Industry

5 interview tips for winning over job candidates

In a tight talent market, the job interview cuts both ways. Hereu2019s how to ensure, as an interviewer, you donu2019t lose a strong could-be colleague.

By Terena Bell

Jun 7, 2019

Careers IT Skills Staff Management

System integrator risk mitigation processes often have the opposite effect

Relying on your SI to tell you how to mitigate risks is a flawed strategy that often does not have a happy ending.

By John Belden

Jun 6, 2019

IT Leadership Risk Management Technology Industry

What is a career coach? Your partner in growth

A career coach offers certified expertise in maximizing your potential, whether itu2019s helping you land a promising new job, navigate a career change, or find fulfillment at work.

By Sharon Florentine

Jun 6, 2019 8 mins

Careers

The CIO’s next role: Business co-creator

CIOs are increasingly working with business peers and third parties to develop new digital products and services, a major theme at the MIT Sloan CIO Symposium in May.

By Clint Boulton

Jun 6, 2019 8 mins

CIO IT Leadership

Voice-enablement: the next big wave in healthcare’s digital transformation journey

Voice is the most obvious next step of user interface that is going to radically change the way we interact with technology in healthcare services. You ainu2019t heard nothinu2019 yet.

By Paddy Padmanabhan

Jun 5, 2019

Healthcare Industry Technology Industry Voice Assistants

The electronic signature market: a US competitive success story

US policy tools that encourage the use of e-signatures is a boon for both businesses and the economy.

By Carl Schonander

Jun 5, 2019

Government Legal Technology Industry

CIO playbook: 4 steps to becoming a C-suite strategic advisor

CIOs have a unique opportunity to take their place as business leaders. Most are missing out.

By Minda Zetlin

Jun 5, 2019

CIO IT Leadership

Estonia CIO outlines country’s plan to embrace AI

Enterprises can learn from Estoniau2019s just-do-it approach to AI and investment in skills development

By Peter Sayer

Jun 5, 2019

CIO Government IT Skills

Bringing new sources of energy to life at National Grid

National Gridu2019s digital strategy is all about developing frictionless processes to bring energy to customers safely, faster, and easier, explains Adriana (u201cAndiu201d) Karaboutis, chief information and digital officer.

By Martha Heller

Jun 5, 2019

CIO Digital Transformation IT Leadership

Security and the boardroom: From advantage to imperative

Detecting and mitigating cyber threats is getting tougher. A quarter of organization reports greater financial damages.

By Marc Wilczek

Jun 4, 2019

CIO IT Leadership IT Strategy

Career momentum: Step back to move ahead

You can move your career forward by sharing responsibility, letting go and focusing on the future.

By Sue Weston

Jun 4, 2019

Careers IT Jobs IT Skills

The invention of voice recognition, this century’s phenomenon

Experimentation with Voice Recognition Systems has been a focus since the 1950s and with Defense Advanced Research Projects Agencyu2019s (DARPA) new solicitation offer has included more than just identification and classification. Research based on i

By Robin Austin

Jun 4, 2019

Augmented Reality Technology Industry Virtual Reality

Transforming data with Apache Spark

Spark is the ideal big data tool for data-driven enterprises because of its speed, ease of use and versatility. It will help you understand your data quickly and help you make informed decisions faster.

By Craig Brown PhD

Jun 3, 2019

Apache Apache Spark Big Data

10 bad IT hires to avoid

A bad IT hire can have a crippling ripple effect on team productivity. Here, IT leaders share their IT hiring horror stories — and tips on how they could have been avoided.

By Paul Heltzel

Jun 3, 2019 11 mins

IT Leadership IT Skills Staff Management

RPA and AI: Business process automation gets smart

Organizations seeking to reap the full benefits of robotic process automation are beginning to see artificial intelligence as a key technology for optimizing their process flow.

By Maria Korolov

May 30, 2019

Artificial Intelligence Business Process Management Robotic Process Automation

Companies are gaining clarity about their digital vision

More executive committees say they understand how digital impacts their business strategy.

By Martha Heller

May 29, 2019

Big Data C-Suite CIO

Continuous improvement – now more than ever

In an era of digital disruption, IT organizations need to move faster. Given this, should CIOs be active enablers of continuous improvement?

By Myles F. Suer

May 29, 2019

CIO Change Management Digital Transformation

The enterprise architect’s ecosystem in an agile enterprise

Agile organizations are becoming more common because of the increased appreciation for their transformational gains. With this movement, we are assisting at the emergence of a new breed of enterprise architects that are becoming instrumental in makin

By Daniel Lambert

May 28, 2019

Agile Development Enterprise Architecture Technology Industry

The coming IT job apocalypse: Rise of the machines

AI and process automation are taking on tech jobs once thought untouchable. Will you be replaced by a robot?

By Dan Tynan

May 28, 2019 11 mins

Artificial Intelligence BPM Systems IT Skills

What is a business relationship manager? A key role for bridging the business-IT divide

Business relationship managers help integrate IT into the organization by fostering inter-departmental communication and collaboration in service of business goals.

By Sarah K. White

May 27, 2019 7 mins

BPM Systems Business Intelligence Certifications

Latest IT investment trend? Cost-cutting tech that also transforms

Enterprises are investing in digital solutions that help them save on infrastructure and other costs while enabling them to transform the business. Experts from Deloitte and Gartner explain why.

By Clint Boulton

May 24, 2019

Budgeting Digital Transformation IT Leadership

12 dark secrets of encryption

With data security a key concern across all systems, encryption is increasingly becoming the go-to solution. But encryption may be less of a sure thing than you think.

By Peter Wayner

May 23, 2019 9 mins

Data and Information Security Encryption Security

Are tech/business evangelists necessary to ensure your company stays relevant?

Most executives and sales/marketing pros believe they are effective communicators. Itu2019s the people to whom theyu2019re communicating that u201cjust doesnu2019t get it.u201d Every company, regardless of size, should hire a technology/business evan

By Robin Austin

May 22, 2019

CIO IT Skills Technology Industry

At Mitel, kaizen proves key to streamlining business processes

Mitel CIO Jamshid Rezaei turned to the Japanese practice of kaizen prizing continuous improvement over wholesale change. Up next: leveraging AI, IoT as the future of cloud-based communications.

By Clint Boulton

May 22, 2019 7 mins

Agile Development BPM Systems Digital Transformation

6 ways to deal with the great data scientist shortage

Rather than wait for want ads to go unfilled, organizations should rethink, retrain, reorganize and reach out to fill the data science talent gap.

By Bob Violino

May 22, 2019 11 mins

Data Science IT Skills Staff Management

Does anyone have a talent win? Anyone?!

Discussing talent satisfaction and positive performance is often neglected. But if you make talent wins a key part of your culture, everybody really will win u2014 and win more often.

By Steve Trautman

May 21, 2019

CEO CFO CIO

IT Resume Makeover: Streamlining your executive resume

It's every executive's challenge: Condensing decades of experience and expertise onto a single resume page. Here's how our resume expert helped streamline a CIO's storied 25-year career.

By Sarah K. White

May 21, 2019 6 mins

Careers IT Leadership Resumes

How product development drives competitive advantage in the digital age

Great technology doesnu2019t always win. Good thinkers fail to execute. Whether software is your product, or you need to enrich and amplify products and services digitally in order to compete at speed and scale, a strong product development capabilit

By Chris Davis

May 21, 2019

IT Leadership IT Strategy

What is an enterprise wide agile transformation and why CIOs should lead it

More CEOs are considering enterprise wide agile transformations, enabling a significant opportunity for CIOs to lead their organizationu2019s process, culture and mindset changes.

By Isaac Sacolick

May 20, 2019

Agile Development Digital Transformation

In-house engineering culture drives digital transformation at Emirates NBD

Miguel Rio Tinto, group CIO of Emirates NBD, takes a two-pronged approach to digital transformation, focusing on evolving IT and driving innovation into everything they do.

By Zeus Kerravala

May 20, 2019 8 mins

CIO Digital Transformation Technology Industry

Why Bezos is right and Buffett is wrong about business disruption

Recent statements by two industry titans, Warren Buffet and Jeff Bezos, offer opposing viewpoints on one of the most important topics in business today: how companies and industries get disrupted. Only one of them can be right. Iu2019m going with Bez

By George Paolini

May 20, 2019

Amazon.com Digital Transformation Technology Industry

Everything is improv!

Creativity, innovation and disruption rule business today. So, the idea of incorporating improvisation u2013 or improv as itu2019s popularly known u2013 as a potential engine for creativity into tech organizations makes sense.

By Theodore May

May 20, 2019

IT Leadership IT Skills